Possibly customer for life
"I wear my watches surfing & I only like wearing analog watches. I used to wear Nixon until repeated battery failure in the 1st 3 yrs forced me to try something else. 3 months ago I purchased a Vaer brand watch. Not only did it leak but the crown also detached completely from the post. When I asked for assistance it took 3 weeks for an AI response. I’ll send it back & take the loss. I don’t have time to yoyo around w/ a product nor company that is not up to the task. As a business owner who designs & builds custom surfboards start to finish, I assign premium value on providing exceptional customer service & user experience. Finally I have it in a watch brand. Orient. It is tough as nails, the clasp stays on when I’m surfing, and when I’m out on social events, it looks great. Very detail oriented. You can tell someone spent a lot of time refining all the nuances that make this watch comfortable, handsome & readable. Total performance. I hope it lasts & I hope the company keeps its bar set high. If Orient can do that I’m a customer for life. I don’t have time to yoyo around."




